Balakumar is an Engineer and result-driven leader with over 35 years of rich experience & proven results in diverse areas like P&L Management, Annuity Revenue management through Customer Retention/Upselling, Customer Service Ops, Billing & Collections, BPOs, Business Excellence, etc in highly competitive environments that demand Customer First belief, innovation & continuous process improvement. Experienced in working with large teams and driving improvements across Customer Life Cycle processes while building partnerships with key decision-makers. As a CXO over the last 15 plus years, he has been known for building & motivating cross-functional teams that exceed corporate expectations consistently. He is currently the COO of the largest eRetailer in India - Big Basket.Com, heading the Country Operation across 25 plus cities. Before joining BB during Sep 2015, he had spent about 12 years with Tata Docomo and Bharti Airtel. In the early part of his career, he was with Modi Xerox for about 17 years and subsequently spent a couple of years with Daksh e-Services in the BPO space.